Effective date: 22 january 2025
At wpsolvent.com, we strive to ensure customer satisfaction with our WordPress maintenance services. However, if you are not satisfied with our services, this Refund Policy outlines the conditions under which you may request a refund.
1. Eligibility for Refunds
1.1 Refund Period
Refund requests are eligible within 15 calendar days from the date of payment for our services. Refunds will not be processed for requests made after this period.
1.2 Non-Refundable Payments
Payments made for yearly pre-paid plans are non-refundable. By opting for a yearly plan, you acknowledge and agree to waive the right to a refund for any unused portion of the service. This condition complies with applicable laws governing prepaid services.
1.3 Conditions for Refunds
Refunds will be considered if:
- The services provided do not align with the description or expectations communicated.
- There is a clear failure on our part to deliver the agreed-upon services.
Refunds will not be granted in the following cases:
- If you decide to discontinue using our services for reasons unrelated to service quality.
- If issues arise due to user actions or external factors beyond our control.
2. Refund Process
2.1 How to Request a Refund
To request a refund, please email us at support@wpsolvent.com with the following information:
- Your full name.
- Payment receipt or proof of purchase.
- A detailed explanation of the reason for your refund request.
2.2 Refund Review
Once we receive your refund request, we will:
- Review the details provided.
- Respond within 7 business days to inform you of the outcome.
If approved, the refund will be processed to the original payment method within 15 business days.
3. Exceptions
Refunds are not available for:
- One-time consultations or emergency support services.
- Customized services or add-ons where work has already commenced.
4. Contact Information
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
SINNERS PROJECTS AT SRL
Email: support@wpsolvent.com
We value your business and are committed to addressing any concerns you may have.
Thank you for choosing wpsolvent.com!
