Straightforward Pricing, Exceptional Service
Features | Basic | Standard | Enhanced | Proactive | Business | Enterprise |
Price | €55/month | €159/month | €259/month | €469/month | €849/month | €1500/month |
Emergency Intervention | ASAP | ASAP | Priority | Priority | Priority, within 2h | Priority, within 2h |
Security Monitoring | ||||||
Uptime Monitoring | ||||||
Backups | Monthly | Weekly | Weekly | Weekly | Bi-weekly | Daily |
Performance optimizations | ||||||
Content updates | 30min/month | 1h/month | 2h/month | 3h/month | ||
Included support hours | 2h/month | 4h/month | 10h/month | 20h/month | ||
Additional hours cost | €65/hour | €60/hour | €50/hour | €50/hour | €45/hour | €45/hour |
Support | E-mail / WhatsApp | E-mail / WhatsApp | + phone | Priority Same-Day | Priority 4h | 24/7 |
Yearly Pre-Paid Price | 5% discount | 5% discount | 1 month free | 1 month free | 1 month free | 2 months free |
Important note: emergency interventions are free, unless user-caused. Bugs, errors, host issues, unexpected issues, and stuff like that are covered. User-caused means: an employee modifies theme/plugin/core files or settings and now stuff’s broken and we have to intervene (do note that if things get really broken and our systems let us know we wil automatically intervene as to not leave your website/store in a non-functioning state – this means your next bill will include the cost of that intervention along with proof that it was user-caused).
Contact us for more details.
And take a look at our frequently used add-ons below.
(eg: 2 main banners creation + change per month)
Frequently Asked Questions
Whether you’re wondering what’s included, how billing works, or which plan suits your needs best, we’re here to make things simple and transparent. If you don’t see your question here, feel free to reach out.
Please note that these are NOT website creation or development packages or plans. You can not DIY your website and expect support from wpsolvent.com in the process of creating your website. If you need a website or a store we can help you with a dedicated quote over at sinnersprojects.com.
The best plan depends on your website’s size, complexity, and traffic. If you run a small business website, the Basic or Standard plan is a great choice. For WooCommerce stores or high-traffic sites, we recommend the Enhanced, Proactive, or Business plans.
If you’re unsure, contact us! Maybe after a discovery call we can figure it out togheter.
Absolutely. Every plan includes WooCommerce support for basic store maintenance. If you need advanced features, like mass price updates or custom adjustments, our Woo Add-On is available to give you extra support.
Yes, you can adjust your plan at any time to better suit your needs. Upgrades will take effect immediately, while downgrades will be applied at the start of your next billing cycle.
No. We do not offer trials.
No problem! Even if you don’t use every feature, your plan ensures your site is monitored, secure, and optimized 24/7. If you feel you need less or more, we can help you adjust your plan.
Yes, we offer custom development hours and a variety of add-ons for specific needs like content updates, priority supports, and others. You can choose these as needed alongside your plan.
With our proactive monitoring, we’ll be alerted immediately if your site goes down. We’ll investigate and resolve the issue as quickly as possible, often before you even notice.
Bank transfers based on the invoice you will receive at the start of each period.
We’re confident you’ll love our service, but if you’re not satisfied, let us know within 15 days for a full refund of your first payment.
Note: Yearly pre-payments are not eligible for a refund.
Yes, our plans are flexible, and you can cancel anytime. There’s no long-term commitment or cancellation fee.
Yes, we provide 24/7 monitoring and emergency support for critical issues, especially for high-tier plans like Proactive, Business, and Enterprise.
If you exceed your plan’s included usage limits, such as support hours or specific tasks, we’ll notify you and offer additional support at our standard hourly rate. For frequent overages, we can also discuss upgrading your plan to better suit your needs.
No, hours included in your plan do not roll over if unused. Each month, you receive a fresh allocation of hours for tasks or support, ensuring you always have the resources available when you need them.
We use advanced security tools, regular updates, and proactive monitoring to protect your site from threats. If any issues arise, we’ll handle them swiftly and at no extra cost for most plans.
Our backups include all your website files, databases, and configurations, ensuring a complete restore if needed. Depending on your plan, backups are performed weekly, bi-weekly, or daily.
Backups are securely stored on your server, and encrypted on our GDPR-compliant server in an EU location.
Yes, we can manage your hosting and server settings as part of our maintenance services. This includes tasks like setting up DNS, optimizing server performance, troubleshooting hosting-related issues, and liaising with your hosting provider to ensure everything runs smoothly.
Absolutely. If you’re looking to move to a new hosting provider, we can handle the entire migration process, ensuring a seamless transition with minimal downtime.
Yes, we support custom-built WordPress themes and plugins. If you need updates, bug fixes, or performance improvements for your custom work, we’re here to help.
Typically, no. We perform most updates and maintenance tasks in a way that minimizes or eliminates downtime. If a specific task requires downtime, we’ll notify you in advance and schedule it during off-peak hours.
We provide monthly reports detailing everything we’ve done, including updates, backups, security scans, and performance improvements. Transparency is important to us.
While we don’t currently offer hosting services, we can recommend reliable hosting providers, and help you set up or manage your hosting environment as part of our maintenance plans.
Yes, we can troubleshoot and resolve email issues related to your website, such as contact form emails not sending, domain email setup, or integration with third-party email services.
We offer multi-site discounts if you need maintenance for more than one website. Contact us for a custom quote based on your requirements.
